Laings are pleased to announce that following the re-opening of their Southampton store they will be re-opening in Glasgow, Edinburgh and Cardiff on June 30th following government guidelines. To ensure the safety of all customers and staff they will be operating on an appointment-only basis.

Luxury jewellers, Laings, have been working hard to ensure that they can safely open their doors when government guidelines permit. Plans have now been put in place to allow them to safely re-open their stores in Glasgow, Edinburgh and Cardiff on June 30th and customers will be invited to book appointments held in-store.

The health and safety of their clients, staff and community has been paramount for Laings and at the forefront of their re-opening strategy post-lockdown. They will be introducing a bespoke appointment service, available to book online, allowing them to deliver a five-star personalised customer experience while ensuring the comfort and safety of clients and staff at all times.

Stuart McDowell, Retail Director at Laings, commented: “At Laings we pride ourselves on our customer service, and all of our clients receive the luxurious Laings experience. We passionately believe that purchasing our luxury products should be coupled with the unforgettable customer journey, no matter the circumstances.

By offering an appointment-only service, we can ensure appropriate social distancing while maintaining the standard of customer experience synonymous with Laings.

Ahead of their re-opening, Laings retail staff are undergoing specialised training to enable them to continue to deliver their renowned customer service, alongside the necessary safety measures. Safety equipment is set-up in the store, and social distancing will be practised, with a limited number of people in the store at any one time. Furthermore, the store has been deep-cleaned to ensure that it is ready to welcome customers.

McDowell continued: “We opened our Southampton store on June 16th on an appointment-only basis and were pleased to welcome customers back in store. The scheduled appointments have shown that we can effectively implement social distancing and provide a safe environment. Both our customers and staff have felt comfortable and safe in-store, enjoying their time with us. We’re looking forward to seeing the same positive response in our other showrooms.

Throughout this difficult time, we’ve continued to be there for our customers in every way possible. The memorable occasions that a piece from Laings mark has not stopped and we’re committed to helping customers purchase special pieces to be cherished for generations.

The re-opening of our stores allows us to do this, providing a touch of luxury during these challenging times and we’re looking forward to welcoming both new and returning customers alike.

Online Appointment Booking:

Store Re-Opening Details:

Opening Hours: Tuesday – Saturday, 10am – 4pm

Leave a Reply

Your email address will not be published. Required fields are marked *


15 − eight =



Subscribe to our newsletter today for the latest articles, competitions and exclusive discounts throughout the year.